Frequently Asked Questions

FAQ

Additional questions? Feel free to give us a call or drop us an email

1.) What time is check in and check out time

Check-in for all hotel rooms begins at 2:00 PM, with check-out at 11:00 AM. Guests staying in The Cabin may check in beginning at 4:00 PM.

Whether you’re arriving for a relaxing weekend, a family getaway, or a mountain escape, our convenient check-in times make it easy to settle in and start enjoying everything Hotel Vienna and the Catskills have to offer.

2. Does the Hotel Vienna have a resort fee?

Hotel Vienna does charge a resort fee to guests who book via a third party site. Resort/Facility fees will be waived to all guests who book direct. Resort/Facility fee is $16 per day + 8% taxes and covers the fees assciated with daily complimentary breakfast, pool usage and wifi.

3. Is Wi-Fi available at Hotel Vienna, and is it free?

Yes! Complimentary high-speed Wi-Fi is available for all registered guests, making Hotel Vienna a great choice for a midweek Catskills getaway or a work-from-anywhere retreat. Enjoy the perfect balance of productivity and relaxation in the peaceful mountain setting of Windham, NY.

4. Does Hotel Vienna have a pool?

Yes! Hotel Vienna is proud to offer the only indoor hotel pool in Windham, NY, giving guests a relaxing place to swim and unwind in every season. Whether you’re planning a family vacation, couples getaway, or weekend escape, our serene pool house is the perfect place to recharge—rain or shine. If you’re looking for a Catskills hotel with an indoor pool, Hotel Vienna offers a unique experience you won’t find anywhere else in Windham.

5. Does Hotel Vienna offer parking facilities?

Our parking is complimentary and plentiful. We also offer EV charging spaces for those who wish to charge up before heading to the next destination and can station large busses and transportation.

6. Is there Dining at Hotel Vienna?

At Hotel Vienna, we believe a great day in the Catskills starts with a great breakfast. That’s why we offer a complimentary continental breakfast each morning for all guests staying in the hotel. Guests staying in The Cabin can also enjoy freshly baked croissants delivered each morning with our compliments upon request.

While Hotel Vienna does not have a full-service restaurant on-site, our kitchen is open on weekend evenings from 5:00 PM to 9:00 PM, serving a selection of light bites and snacks—perfect for guests arriving later in the day or looking for a casual evening bite.

Located in the heart of Windham, NY, Hotel Vienna is just minutes from many of the Catskills’ best restaurants, cafés, breweries, and local dining experiences. If you’re planning a weekend getaway in the Catskills or searching for the best restaurants in Windham, NY, be sure to explore our Dining Guide for our favorite local recommendations.

7. What amenities and services does Hotel Vienna provide?**

Hotel Vienna offers everything you need for a relaxing Upstate New York getaway, including a complimentary continental breakfast, daily housekeeping, inviting indoor and outdoor gathering spaces, complimentary firewood for our outdoor fire pits, and complimentary access to our heated indoor pool and sauna—including guests staying in The Home.

Whether you’re planning a weekend getaway from NYC, a scenic road trip to the Catskills, or simply looking for a hotel with a sauna to relax and recharge, Hotel Vienna provides the thoughtful amenities and peaceful atmosphere that make every stay memorable.

8. What is the Pet policy?

Hotel Vienna is proud to be one of the dog-friendly hotels in the Catskills, welcoming dogs so you don’t have to leave your best friend behind. Whether you’re planning a pet-friendly weekend getaway or exploring the beauty of Upstate New York together, we offer thoughtful amenities to help make your stay comfortable for both you and your pup.

Our dog amenities include:

Complimentary dog treats
Water bowls delivered to your room upon request
Nearby pet exercise areas
Courtesy waste bags for walks around the property

Our dog fee is $55 per dog, per night for hotel rooms and $80 per night for The Home, with a maximum of two dogs per stay.

A signed dog waiver is required prior to arrival. Breed restrictions may apply.

9. What activities are available at or near Hotel Vienna?

Whether you’re planning an active adventure or a relaxing wellness getaway in the Catskills, Hotel Vienna offers the best of both worlds. On property, guests can unwind year-round in our heated indoor pool, sauna, and cozy outdoor fire pit areas—perfect for slowing down and recharging.

Just beyond our doors, Windham, NY offers something for every season, including scenic hiking trails, golf courses, skiing and snowboarding, local restaurants, boutique shopping, seasonal festivals, farmers markets, and more. Whether you’re planning a weekend getaway from NYC or a scenic road trip to Upstate New York, Hotel Vienna is the perfect home base for exploring everything the Catskills have to offer.

10. How can we get to the hotel?

If you’re driving, simply enter 107 State Route 296, Windham, NY 12496 into your preferred GPS. The hotel is conveniently located just a few hours from New York City, making it an ideal destination for a spontaneous weekend escape or longer mountain retreat.

Prefer to travel by train? Take Amtrak from New York Penn Station to Hudson, NY, then enjoy a 20–30 minute taxi or Uber ride to Hotel Vienna. If you’d like assistance arranging transportation from the station, our team is happy to help coordinate a ride with Dawn 2 Dusk Car Service – (518) 331-7564

Hotel Vienna is an easy escape for anyone planning a weekend getaway from NYC, a scenic road trip through Upstate New York, or a relaxing stay in the Catskills.

11. What is the cancellation policy of Hotel Vienna?

Cancellation policies will vary based on where and how you book your stay as well as what rate plan or package you booked. For the best booking terms, we recommend always booking direct with us. Please see your booking confirmation for the policy or email us at info@thehotelvienna.com

12. Does Hotel Vienna have facilities for meetings and events?

Yes! Hotel Vienna offers a welcoming setting for meetings, corporate retreats, group gatherings, celebrations, and private events in the heart of the Catskills. Whether you’re planning a team retreat, family reunion, wellness gathering, or special occasion, our team is happy to help bring your event to life.

To get started, simply complete the inquiry form on our Contact Us page, and a member of our events team will be in touch as soon as possible to discuss your event.