Best Rate Guarantee
If you find a better rate, we’ll match it— and give you an additional 5% off for booking with us directly.
When you book direct with Hotel Vienna on our direct website or on the phone, you know you’re getting the best rates available ANYWHERE. We guarantee it. If you find on another site, a lower, publicly available, and immediately bookable room-only rate for the same stay, we’ll not only match it but we’ll give you an additional 5% off for reaching out to us and booking directly with our Windham, NY hotel.
Found a Lower Rate?
- Submit a claim via email. Email us at info@TheHotelVienna.com with a screenshot of the lower rate and the name of the website you found the lower rate.
- We will review the claim same day or within 24 hours of receipt.
- We will provide you with a price match offer, plus the 5% discount reward for booking direct.
FAQ's
What is Hotel Vienna’s Best Rate Guarantee program?
Hotel Vienna is rewarding guests that find a qualifying lower rate for our hotel through a third party by matching the rate and offering a 5% discount on the rate.
What are the requirements for submitting a claim for Hotel Vienna’s Best Rate Guarantee?
When comparing rates between TheHotelVienna.com and other sites, if you find a lower qualifying rate than what is offered on our site, simply email us at info@TheHotelVienna.com with a screenshot of the lower rate and the name of the website you found the lower rate. We will get back to you with a resolution within 24 hours.
If I am able to find a lower qualifying rate, how do I contact Hotel Vienna?
You may Email us at info@TheHotelVienna.com with the information or call us at (518) 734-5300.
If I find a lower rate after I already booked my reservation on TheHotelVienna.com.com, can I still qualify for Hotel Vienna’s Best Rate Guarantee?
Yes – if you find a lower qualifying rate within 24 hours of making your reservation on TheHotelVienna.com simply email us at info@TheHotelVienna.com with a screenshot of the lower rate and the name of the website you found the lower rate.
What is a qualifying rate? How will I know if my claim is valid?
All claims will be handled and responded to within 24 hours of submission. The representative reviewing your Best Rate Guarantee claim will review the website where the lower rate was found and ensure it is for the same hotel, same type of room, same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions and meets the Hotel Vienna Best Rate Guarantee Terms. If the claim qualifies, Hotel Vienna will match the competing rate and honor the 5% discount.
What is acceptable evidence of a lower rate?
When you submit a Best Rate Guarantee claim, you will be asked to provide the URL where you found the lower rate. When submitting your claim via email, please also include screenshots of the lower room rate on the third-party site. A representative will attempt to validate the availability of the lower rate and verify it complies with the Hotel Vienna Best Rate Guarantee Terms.
